This User Privacy Policy (hereinafter referred to as the "Policy") is an integral part of the User Agreement and is jointly entered into by the user (hereinafter referred to as "you") and us (hereinafter referred to as "we" or "our").
If you are a minor under the age of 18, you need to read this privacy policy accompanied by your guardian. Please make sure you and your guardian read it carefully, and only use our products and services after obtaining your guardian's consent to all terms of this privacy policy. We absolutely respect the privacy and information of users and will strictly protect your privacy and information. When you use this product and service, we may collect and use your relevant personal information. We hope to explain the processing rules and related matters when we collect and use your personal information through this privacy policy to better protect your rights. Here we make the following explanations and instructions to you:
Unless otherwise agreed, the terms used in this privacy policy usually have the following definitions. If not specifically stated in this privacy policy, the relevant term definitions are consistent with the User Agreement:
When you use the picverse services, we may collect a variety of information, including:
Additional note on facial images:
When you upload photos/facial images to picverse, we ensure that such data is transferred securely and encrypted to our server. Our artificial intelligence algorithm analyzes the photos you upload and applies them to the template you choose to generate stylized pictures. It's important to note that no biometric data is collected and processed during this process. Additionally, any photos provided by users and photos generated are not stored on our servers.
We process your facial images on picverse server only for the purpose of generating photos as you request. We do not sell your Personal Information to third parties. Once the generation process is completed, the photos you provided will be deleted immediately. We only store anonymous or aggregated data for as long as necessary to fulfill the purposes set out in our Privacy Policy.
We may process your Personal Information for the following purposes:
We collect and use personal information that you voluntarily provide during the use of services or that is generated due to the need for products and/or services, in accordance with laws and regulations and following the principles of legitimacy, legality, and necessity. If we intend to use your personal information for other purposes not specified in this privacy policy, or use the collected information for other purposes based on specific purposes, we will promptly inform you in a reasonable manner and obtain your consent again before using it.
The types of personal information we collect and use include two categories:
You understand and agree that we hope to provide you with complete products and services, so we will continue to improve our products and services, including technology, which means we may frequently launch new business functions that may require the collection of new personal information or changes in the purpose or method of using personal information. If a function or product/service that requires the collection of your personal information is not explained in this privacy policy, we will separately explain the purpose, content, usage method, and scope of the information collection through updating this policy, page prompts, pop-ups, website announcements, etc., and provide you with a way to choose to agree, and collect it after obtaining your explicit consent. During this process, if you have any doubts about related matters, you can contact us through the methods provided in Section XII of this privacy policy, and we will respond to you as soon as possible.
In the course of using this product and service, we will generally collect and use your personal information in the following scenarios:
1. During the use of this product and service:
(1) Read/write external storage of the device. We need to obtain the permission to read/write external storage of the device (if you use an Android device, the permissions involved may include "read external storage permission", "read/write SD card content permission", and "modify/delete SD card content permission", the same below), obtaining the above permissions and information is used for the installation and storage of products on the device and the reading of archives and files (including necessary processes and caches, and reading, writing/downloading/saving/modifying pictures or albums, files, crash logs, etc.), to ensure your normal login and use of our services, and maintain the normal and stable operation of the product's basic functions. If you refuse to provide the aforementioned permissions, it may result in your inability to use our related products and services.
(2) Log information, including login logs, item logs, purchase logs, activity logs, upgrade logs, chat logs, product internal friend records, and other log information generated during the use of this product and service. We collect the above information for operational statistical analysis, customer service complaint handling, and other service experience optimization analysis, and to facilitate your viewing of your historical records in the product client; if you refuse to provide the aforementioned permissions, it may result in your inability to use our related products and services.
(3) Interaction information. When you interact with text, pictures, voice, and other means with other users in the product, we may collect and save the content of the information you send to filter inappropriate content such as pornography, violence, politics, abuse, malicious advertising, etc., to purify the network space and maintain a healthy online environment. If you wish to interact with other users via voice or take, upload, and save pictures, after obtaining your authorization and consent, we will access your microphone, camera, album, and read/write external storage permissions. If you refuse to provide the aforementioned permissions, it may result in your inability to use our related products and services, but it will not affect your normal use of other functions of this product and service (unless otherwise specified in this privacy policy), and you can also disable the aforementioned permissions at any time in the system settings.
(4) Application information, device information (unique device identifier, device serial number, device manufacturer, device name, device type and version, device model, device style, device MAC address), network identity identification information (IP address), operating system and process information, network environment information, and service crash records. We collect the above information to verify account information, ensure your account security, and may use your IP address to identify the location where your device accesses the internet, in order to implement specific activity content.
(5) Transaction information, including recharge records, consumption records, and other necessary information related to transactions. When you use certain consumption functions in the product, we will collect the above information to facilitate your query of transaction records, and to protect your transaction security to the greatest extent possible. Recharge records and consumption records are personal sensitive information, and the collection of such information is necessary to achieve the consumption function of the service; otherwise, the transaction cannot be completed.
2. Customer Service
When you initiate a complaint, appeal, or consultation, or apply for account cancellation, in order to verify your user identity and ensure account and system security, we may need you to provide account information first and match it with the personal information you previously provided. At the same time, in order to facilitate contact with you or help you solve problems or send gifts, we may also need you to provide your name, mobile phone number, email, and other contact information and personal information. Additionally, we will collect your communication information (including text/picture/audio/video/communication records) and other necessary information related to your needs. The above information is personal sensitive information, and we collect it to investigate facts and help you solve problems. If you refuse to provide the above information, we may be unable to promptly feedback the results of your complaints, appeals, or consultations.
In order to better understand customer needs and optimize services, our customer service staff may contact you by phone to understand the product usage situation, ask for your opinions, or conduct follow-up activities. If you do not want to receive such phone calls, you can contact us through the methods provided in Section XII of this privacy policy, and we will no longer contact you by phone.
3. Cookie and Similar Technologies
In order to improve related services, we may use cookies and similar technologies to store and track user-related data at certain times. The use of the above is limited to: estimating traffic, statistical analysis of user preferences, and other commercial, market analysis, or academic purposes. Cookies and similar technologies may be used by third parties, such as advertising services that require identifiable data, information, etc. as evaluation indicators and data. These data are only used for analysis purposes, to evaluate the effectiveness of advertisements and other promotional and promotional activities in our products or services, and to improve them.
4. According to relevant laws and regulations, as well as national standards, in the following situations, we may collect, use, share, transfer, and publicly disclose your personal information without obtaining your prior consent:
(1) Related to our fulfillment of legal obligations;
(2) Directly related to national security, national defense;
(3) Directly related to public safety, public health, or significant public interests;
(4) Directly related to criminal investigation, prosecution, trial, and execution of judgments;
(5) In order to protect your or other individuals' life, property, reputation, etc. and it is difficult to obtain your consent;
(6) The personal information you have voluntarily disclosed to the public;
(7) Collecting personal information from publicly available sources, such as legal news reports, government information disclosure, etc.;
(8) Necessary for the conclusion or performance of a contract to which you are a party;
(9) Necessary for maintaining the safe and stable operation of the services we provide, such as discovering and handling product or service failures;
(10) Necessary for legitimate news reporting;
(11) Necessary for academic research in the public interest, and the results of the research or descriptions are publicly available, and the personal information contained in the results is de-identified;
(12) Other situations as stipulated by laws and regulations.
Please note that when we share, transfer, or publicly disclose de-identified personal information, and the data recipient cannot restore or re-identify the information subject, it does not constitute sharing, transfer, or public disclosure of personal information. For such data, we do not need to notify you separately and obtain your consent.
1. Information Storage
(1) Storage Period: We retain your personal information for the shortest period necessary to achieve the purposes of our products and services. For example, when you use our registration and membership functions, we need to collect your account information and retain it during the period you use the function to provide the service and ensure your account and system security. Additionally, we may retain your relevant information for the necessary period specified by relevant laws.
(2) After the above storage period is exceeded, we will delete or anonymize (de-identify) your personal information.
2. Information Protection
(1) The security of your personal information is of utmost importance to us. We will strictly comply with relevant laws and regulations, adopting industry-recognized reasonable and feasible measures to protect your personal information. This includes preventing unauthorized access, disclosure, use, modification, and avoiding damage or loss of information.
(2) When requiring users to provide information related to their personal identity, we should disclose our privacy policy to users in a clear and visible manner in advance and take necessary measures to protect user information.
(3) Except as explicitly stipulated in this privacy policy, without user permission, we shall not provide, disclose, or share users' registration information, such as name, personal identification number, contact information, home address, etc., with any third party, except in the following situations: authorized disclosure by the user or user's guardian; disclosure required by relevant laws or mandatory regulations; provision required by judicial or administrative authorities based on legal procedures; when filing a lawsuit or arbitration to protect one's legitimate rights; provision of user's personal identity information upon the legitimate request of the user's guardian.
3. User Account Use and Management
To ensure the security of user accounts, we have the right to verify the authenticity and validity of the identity information provided during user registration and should actively take reasonable technical and management measures to ensure the security and effectiveness of user accounts. Users are obligated to properly keep their accounts and passwords and to use them correctly and safely. If either party fails to fulfill the above obligations, resulting in the loss of account passwords, account theft, etc., which causes damage to the civil rights of users and others, they shall bear legal responsibility.
We understand your concern about personal information and do our utmost to ensure your rights to query, correct, delete, and withdraw authorization for your personal information, providing you with the full ability to protect your privacy and security. Your rights include:
1. You have the right to query your personal information
You can query the relevant personal information you have provided to us according to the instructions (or settings) of the products and services we provide. This includes:
(1) Account Information: You can log into your personal profile page at any time through the relevant page to access your personal profile information in the product;
(2) Other Information: If you encounter operational problems during access and need to obtain other personal information content that cannot be known previously, you can contact us through the methods provided in this privacy policy.
2. You have the right to correct your personal information
When you find that the personal information you provided to us has registration errors, is incomplete, or needs updating, you can contact us through the methods provided in this privacy policy and submit a correction application.
(1) For some of your personal information, we provide operational settings on the relevant function pages of the product, where you can directly correct/modify.
(2) If you encounter difficulties in exercising the above rights, or if other services that currently cannot provide you with online self-correction/modification, you can contact us through the methods provided in this privacy policy to request us to correct or modify your data. After verifying your identity and ensuring that the correction/modification does not affect the objectivity and accuracy of the information, we can correct or modify incorrect or incomplete information, except as otherwise provided by laws and regulations.
3. You have the right to delete your personal information
(1) For some of your personal information, you can contact us through the methods provided in this privacy policy to submit a deletion request. Once the personal information deletion request is approved, we will delete or anonymize such information unless otherwise provided by laws and regulations.
(2) In the following situations, you can directly request us to delete your personal information, except for information that has been anonymized or as otherwise provided by laws and regulations:
① When our processing of personal information violates laws and regulations;
② When we collect and use your personal information without your consent;
③ When our processing of personal information violates our agreement with you;
④ When you cancel your user account;
⑤ When we terminate services and operations.
4. You have the right to withdraw your authorization
As mentioned earlier, we provide some functions of our products and services that require obtaining your device-related permissions (including: album, camera, microphone, etc., specific to the product's actual acquisition functions). You can revoke (or stop) the authorization of the above permissions at any time after authorization. For example, you can close your authorization for mobile phone albums through "Settings-Privacy-Photos" on iOS devices. You can also revoke your consent to this privacy policy through the product's corresponding function page or by canceling your account, and permanently revoke our authorization to continue collecting your personal information. You need to understand that when you revoke your authorization, we will not be able to continue providing you with the specific functions and/or services corresponding to the revoked authorization. However, your decision to revoke your authorization will not affect the personal information processing that has been carried out based on your authorization prior to the revocation.
5. You have the right to cancel your account
You can contact us through the methods provided in this privacy policy to apply for account cancellation. After canceling your account, you will no longer be able to log in and use our products and services; all rights and interests that have been generated but not yet consumed during the use of our products and services, as well as future overdue benefits, will be cleared; the content, information, data, and records under the account will be deleted or anonymized (except as otherwise provided by laws and regulations or as required by regulatory authorities). After the account is canceled, it cannot be recovered.
(1) Significant changes in our service model, such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
(2) Significant changes in our ownership structure, organizational structure, etc., such as changes in ownership caused by business adjustments, bankruptcy mergers, etc.;
(3) Changes in the main objects of personal information sharing, transfer, or public disclosure;
(4) Significant changes in your rights to participate in personal information processing and the manner of their exercise;
(5) Changes in the contact information and complaint channels of personnel responsible for handling personal information security;
(6) When the personal information security impact assessment report indicates a high risk.
You can access the content of this privacy policy through the relevant function pages of this product and the official website. If you have any questions about the above access functions, you can contact us through the methods provided in this privacy policy.
1. If you have any questions about the content of this User Privacy Policy or encounter issues related to personal information protection while using our services, you can contact us through any of the following methods:
(1) You can contact customer service or submit feedback online through the relevant function pages in the product;
(2) You can send an email to our email address ([email protected]) to contact us.
2. We will respond to your opinions and suggestions as soon as possible within 15 working days after receiving them and verifying your user identity. In special or complex situations, our response time may be correspondingly extended. In addition, you understand and acknowledge that in the following situations related to personal information, we may not be able to respond to your request:
(1) Related to national security, national defense;
(2) Related to public safety, public health, or significant public interests;
(3) Related to criminal investigation, prosecution, trial, and execution of judgments;
(4) There is sufficient evidence to show that you have malicious intentions or abuse your rights;
(5) Responding to your request may cause serious harm to your or other individuals' or organizations' legitimate rights and interests;
(6) Involves trade secrets;
(7) Other situations as stipulated by laws and regulations.